Joy L. McLeod BA

Joy L. McLeod <span>BA</span>

Planning Assistant & Office Manager

Joy recently joined the RFA Planning team following successful careers with the Ontario Public Service and the Corporation of the County of Prince Edward (PEC). Joy brings a wealth of knowledge and expertise in the areas of transportation, community safety, emergency management, planning, organizational effectiveness, customer service and management. She is the proud recipient of two prestigious awards in leadership and innovation during her tenure in the provincial government.

Joy graduated from York University, Toronto, Ontario with a Bachelor Degree in Sociology and Urban Studies. She has a Certificate in Adult Education from St. Francis Xavier University, Antigonish, Nova Scotia; and more recently a Planning Certificate from the Ontario Association of Committees of Adjustment and Consent Authorities.

While serving with PEC and in her current position with RFA, Joy is responsible for providing clients and staff with planning assistance on land severances, rezoning, minor variances, site plans, official plan amendments and subdivisions. Joy is also Commissioner for taking affidavits.

In addition to Joy’s work in planning, she is also the office manager responsible for performing administration duties and office support to the RFA Planning team.

“I am customer service focused. My goals are to contribute toward making your experience working with us a positive one; and, to contribute to the success of the organization.”

In her spare time, Joy volunteers in the community offering her services to various non-profit organizations involved with the development of youth and setting them up for success.


 

Education

  • Bachelor of Arts, Sociology and Urban Studies, York University.
  • Certificate - Primer on Planning, Ontario Association of Committees of Adjustment and Consent Authorities (OACA).
  • Certificate - Adult Education, St. Francis Xavier University, Nova Scotia.
  • Systems Approach to Training Design and Delivery, Canadian Police College, Alymer, Ontario.
  • Instructional Techniques Course, Canadian Police College, Alymer, Ontario.
  • Leadership Orientation for Senior Managers, Centre for Leadership, Toronto, Ontario.
  • Critical Incident Stress Management Certificate, (NOVA), Washington, D.C.
  • Basic Critical Incident Stress Debriefing, Mitchell Model, Toronto, Ontario.
  • Governance and Accountability in the Public Sector, Ministry of Finance, Toronto, Ontario.
  • Framework for Excellence, National Quality Institute, Toronto, Ontario.
  • Advanced Project Management, Business Improvement Architects, Toronto, Ontario.
  • Managing Effective Work Teams, Shared Services Bureau, Toronto, Ontario.
  • Human Resources Management, Ryerson University, Toronto, Ontario.
  • Auditing Human Resource Management Effectiveness, (CCAF), Toronto, Ontario.
  • Work Measurement Analyst, Thorne, Stevenson & Kellogg Consultants, Toronto, Ontario.

Municipal Governance and Planning

  • Progressive understanding of municipal governance.
  • Solid knowledge of planning and building regulations.
  • Receive and review applicant files for building and septic permits, consents, rezoning, minor variances, site plan, subdivision and official plan amendment applications, including land use compliance and regulatory conformance.
  • Research properties using GIS mapping, zoning by-laws, zoning provisions and definitions, Official Plan, Provincial Policy Statement and historic maps listing all severances related to properties.
  • Provide planning advice and assistance to the public, applicants, agencies and other municipal departments.
  • Provide interpretations, assessments and evaluations of legislation, regulations, by-laws, policies, development proposals, building and other planning matters.
  • Conduct research and prepare reports and presentations on a variety of planning matters.
  • Commissioner of Oaths for sworn declarations on development applications.
  • Completed the “Primer on Planning” course through the Association of Municipal Clerks and Treasurers of Ontario (AMCTO).

Interpersonal, Communications and Customer Service Skills

  • Create a positive and inclusive environment by treating everyone equitably and respectfully.
  • Exercise superior judgment, tact and diplomacy in all communications matters.
  • Provide open, honest, fair and transparent communications and follow-up to close the loop.
  • Extensive experience working with professionals, senior management, politicians and the general public.
  • Ability to proactively manage difficult situations, emergencies, urgent matters requiring immediate attention and resolution.
  • Demonstrated interest and willingness to provide quality customer service, ensuring a pleasant experience for the client/client group.
  • Developed an excellent rapport with the senior elected officials, management, staff, stakeholders and the public.
  • Front-line customer service representative serving the public, staff management and politicians via telephone, in-person and correspondence/email.
  • Proactively communicate internally to keep staff informed on work related matters.
  • Understand competing priorities / agendas and able to work through issues to get the best results.
  • Superior oral and written communication and presentation skills demonstrated in chairing meetings, delivering presentations and remarks, managing sensitive and controversial issues and briefing senior executives.
  • Facilitated debriefs following declared emergencies and significant events to gather important feedback and created after action reports with recommendations for improving response levels related to public safety.
  • Managed sensitive and controversial issues requiring negotiations, conflict resolution and influence resulting in positive outcomes.
  • Facilitated working groups to identify needs or issues, the impact, desired outcome and worked as a team to address and communicate with the larger target audience.
  • Developed customer service protocols and conducted customer service audits.
  • Facilitated Quality Service Improvement teams through the implementation of the customer focused Quality Service Strategy.
  • Monitored and shared industry best practices related to public consultation and engagement.

Relationship Management and Stakeholder Engagement

  • Foster and maintain effective working relationships with stakeholders and partners and work collaboratively to achieve results.
  • Established and led a cross-jurisdictional diverse team to develop emergency evacuation standards.
  • Established and led the Provincial Emergency Management Coordinators’ Committee (PEMCC), to complete emergency management programs for municipalities, ministries and agencies.
  • Managed the contract and work of consultants hired to engage public feedback on customer satisfaction and presented findings and recommendations to management.
  • Facilitated a strategic advisory committee designed to gather and share information on best practices and lessons learned with the goal to enhancing emergency management programs.

Project Management

  • Coordinated and consulted with clients/client groups to determine needs, plans of action and implementation ensuring open lines of communications on progress, any changes, identified risks and final outcome on the completion of tasks.
  • Led various projects and provided support in the development of project charters including scope, deliverables, responsibilities, deadlines, milestones, desired outcomes, reporting, communications strategy, communications plan, implementation plan and rollout ensuring that projects were completed and delivered on time and within budget.
  • Set clear direction and kept the teams informed of decisions and necessary information for successful completion of assignments - ensured that project teams understood the mission and goals of work plans and took ownership of assignments.

Leadership

  • Acted as Assistant Deputy Minister and Chief, Emergency Management Ontario as required.
  • Promoted and demonstrated a commitment to creating diverse and inclusive work environments.
  • Engaged Municipal Heads of Council, Chief Administrative Officers, Community EMCs and First Nations leadership in decision-making regarding emergency management activities.
  • Experienced dealing with challenging intergovernmental and inter-jurisdictional issues involving the three levels of government.
  • Led various projects ensuring that they were delivered on time and within budget.
  • Chaired various working committees involving municipal, provincial, federal, international and First Nations’ partners and stakeholders.
  • Coached and mentored high performing individuals and teams involved in critical infrastructure sectors.
  • Set clear direction and kept the teams informed of decisions and necessary information for successful completion of assignments - ensured that project teams understood the mission and goals of work plans and took ownership of assignments and tasks.
  • Utilized and matched people and skills to tasks and assignments for purposes of promoting the effectiveness of the team or process.
  • Provided open, honest and transparent communications thereby earning the trust and respect of individuals and teams.
  • Implemented strategies to promote team morale and productivity through sound performance management practices, team assignments, cross-training and activities aimed at increasing overall team effectiveness.
  • Led staff in the delivery of advice, recommendations, and decision support to executive levels.

Management

  • Broad senior management experience.
  • Fostered a diverse, positive work environment free of workplace discrimination, harassment and barriers.
  • Recruited, trained and mentored staff. Ensured orientation and ongoing training provided on Occupational Health and Safety; and, Workplace Discrimination and Harassment legislation, regulations and policies.
  • Managed high performing teams of managers and unionized staff.
  • Conducted performance reviews, identified training needs and developed training plans (individualized and team approaches).
  • Developed annual budgets and operational/business plans aligned with the organizational priorities, objectives and deliverables.
  • Monitored and evaluated progress and outcomes throughout the year and adjusted plans as appropriate to meet deadlines and budget requirements.

Strategic Planning

  • Active strategic plan review team member.
  • Provided orientation to staff to promote understanding of corporate strategic plans, including implementing operational and performance plans.
  • Developed multi-year organizational objectives aligned with corporate values, priorities and goals.
  • Developed business and operational plans that supported the organizational strategic plan.

Emergency Management

  • Advanced emergency management programs and services for municipalities, provincial ministries and First Nation communities.
  • Provided emergency management services and support directly to municipalities, provincial ministries, First Nations communities, and other stakeholders.
  • Developed and implemented action plans to ensure that Ontario’s municipalities and all provincial ministries achieved the annual legislative requirements with emergency management programs.
  • Promoted and implemented emergency management best practices, monitored and evaluated them for effectiveness and adjusted where necessary to meet requirements.
  • Undertook province-wide audit and evaluation of municipal emergency management programs related to the legislative requirements under the Emergency Management and Civil Protection Act (EMCPA).
  • Alternate Commander and Operations Chief, providing strong leadership and decision-making capability during emergencies and critical events.
  • Unified the delivery of emergency management programs for municipalities, First Nations communities and provincial ministries.
  • Provided strong leadership and decision-making capability during emergency events – including planning, coordination, assignment of responsibilities and communications to various audiences /stakeholders via conference calls, meetings, briefing updates, key messaging through media, including social media.
  • Promoted and implemented emergency management best practices, monitored and evaluated them for effectiveness and adjusted where necessary to meet requirements.
  • Provided emergency management coordination, services and support directly to municipalities, provincial ministries, First Nations communities, and other stakeholders.
  • Engaged municipal Heads of Council, Chief Administrative Officers, Community Emergency Management Coordinators and First Nations leadership in discussions and in making decisions on various aspects of emergency management.
  • Ontario’s lead representative on the Federal / Provincial / Territorial Working Group to develop a national emergency management strategy in support of Aboriginal communities across Canada.

Professional Background

  • Building and Planning Assistant, Corporation of the County of Prince Edward, Engineering, Development and Works
  • General Manager P/T, 66 Gilead Distillery (small craft distillery)
  • Deputy Chief, Program Delivery, Emergency Management Ontario, Ministry of Community Safety and Correctional Services
  • A/Director, Emergency Management Branch, Public Health Division, Ministry of Health and Long Term Care
  • Deputy Chief, Program Support, Emergency Management Ontario, Ministry of Community Safety and Correctional Services
  • Manager Corporate Quality Service, Centre for Transformation, Innovation and Excellence, Management Board of Cabinet Office
  • Manager, Quality Service and Excellence, Planning and Policy Division, Ministry of Public Safety and Security and Ministry of the Attorney General
  • Executive Assistant to the Assistant Deputy Minister, Policing Services Division, Ministry of the Solicitor General

Volunteer Work

  • Board Director, Recreation Outreach Centre – Picton, Ontario.
  • Chair, Quantum Advisory Committee – Quinte West and Hastings and Prince Edward Counties.
  • Ameliasburgh Pioneer Village – lead in developing a Master Plan for the site and its programs.
  • Ameliasburgh Town Hall Working Group – Museum representative with a focus on community planning and addressing community issues.
  • Past Board Director, John Howard Society Belleville & District – Quinte West, Hastings and Prince Edward Counties.
  • Past Corporate Chair for the United Way of Greater Toronto for the Ontario Ministry of Community Safety and Correctional Services.

Professional Awards

  • 2009 Ovation Award – Leadership
  • 2009 Ovation Award – Innovation
  • 2009 Ovation Award – Partnership (nominated)
  • 2008 Ovation Award – Innovation (nominated)
  • 2007 Public Sector Quality Fair Award – Partnership